Anywhere365 Multichannel Contact Center for Skype for Business
Anywhere365 for Skype for Business/Lync gives you an unfair advantage
Rethink what’s possible for your business communications. Your ERP platform for Contact-Center and Enterprise Dialogue Management
Imagine you could deploy a contact center/call center platform that leveraged your Skype for Business environment with no additional software to buy or deploy.
Through our hosted Anywhere365 contact center platform you can:
- Empower all of your employees to interact with customers with fast response and via the medium of their choice: telephone, email, SMS, webchat, WhatsApp and Skype (consumer).
- Design and quickly deploy call/contact routing rules to connect incoming communications with the right person with the least amount of wait time.
- Deploy rich communication engagement scenarios leveraging webchat and allowing website visitors to move from chat, to voice to video and screen sharing.
- Enjoy powerful and actionable business intelligence capabilities through an advanced reports portal.
- Deploy this next-gen platform in hours, not months!
Anywhere365 is an award-winning Multi-Channel contact center solution that leverages Skype for Business and the Microsoft technology stack.
Built with the latest development technologies and designed 100% for the Skype for Business/Lync platform, Anywhere365 enables operational efficiencies and end user productivity that drive best in class customer experience and outcomes.
Imagine being able to predict the needs of an incoming call and successfully route it to the right agent or employee every time. Imagine transforming your contact center into a value creation center by integrating with CRM and accounting systems and placing all important information via call pops before the agent even says ‘hello’.
Not just imagine it, let us show you. For more information or a personalized demo, contact us today at 512-380-1888.