Skype for Business Call Recording
Skype for Business recording is a secure, cloud based solution with an intuitive web interface for recording, retrieval, replay and archiving.
Through our cloud-based service we enable businesses who use
Microsoft Unified Communications to record their inbound and outbound
calls, whether it’s for regulatory compliance, quality management or to document a
conversation.
The benefits of SfB Recording can apply to businesses across a variety of sectors.
Examples include:
General
> Liability protection
> Dispute resolution
> Employee evaluation, training and quality management
> Record verbal agreements
> To set up temporary call centres
Financial Services
> Meets regulatory requirements including FCA and Dodd Frank
> Helps prevent employee wrongdoing
> Helps improve brand trust
Legal
> Track billable hours for legal professionals
> Client recording during discovery process
Healthcare
> Track response times
> Monitor vital telephone based patient interactions and decisions that affect patient care
> Help ensure patient privacy
